Shipping Policy

Last updated: October 23, 2025

1. General Information

All orders from Poisons TCG are processed and shipped from Queensland, Australia.
We use Australia Post as our trusted delivery partner to ensure reliable and timely delivery across Australia.

Please review the following information to understand how we handle processing, shipping, and delivery of your orders.

2. Processing Times

• Orders are typically processed within 1–3 business days after payment is received.

• Orders placed on weekends or Queensland public holidays will be processed on the next business day.

• During high-demand periods (such as sales or product releases), processing times may be slightly longer.

If we anticipate any delays in fulfilling your order, we’ll contact you via email.

3. Shipping Methods and Delivery Times

All orders are shipped via Australia Post. Delivery times vary depending on your location:

ServiceEstimated Delivery TimeTracking

Australia Post Standard Parcel2–8 business daysYes

Australia Post Express Parcel1–3 business days (metro areas)Yes

Note: Delivery estimates are provided by Australia Post and may vary due to carrier delays, weather events, or regional location.

4. Shipping Rates

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
We currently offer domestic shipping within Australia only.

Any available shipping promotions or discounts will be displayed during checkout.

5. Order Tracking

Once your order has been shipped, you’ll receive a shipping confirmation email containing your Australia Post tracking number.

You can track your parcel directly at:
🔗 https://auspost.com.au/mypost/track/

6. Delivery Issues

Please ensure your shipping address is complete and correct before confirming your order.
Poisons TCG is not responsible for:

• Delays caused by incorrect or incomplete addresses

• Packages lost due to errors made by the customer during checkout

• Delivery delays outside our control (e.g., postal network disruptions)

If your parcel appears lost or delayed:

1. Check your Australia Post tracking link for updates.

2. If there’s no movement after several business days, contact us at [insert your contact email], and we’ll assist with lodging an enquiry with Australia Post.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 7 business days of delivery.
Email us at [insert your contact email] with:

• Your order number

• Photos of the packaging and damaged items

• A short description of the issue

We’ll review the claim and arrange a replacement or refund where appropriate.

8. Contact Us

If you have any questions about shipping or delivery, please contact us at:
📧 [insert your contact email]
📍 Poisons TCG, Queensland, Australia